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Best Software Training Institute in Chennai
Microsoft Dynamics CRM Training in Chennai

Microsoft Dynamics CRM Training in Tambaram Chennai

Besant Technologies provides 100% real-time, practical and placement focused Microsoft Dynamics CRM training in Chennai. Our Microsoft Dynamics CRM course concentrates from basic level training to advanced level training. Our Microsoft Dynamics CRM training in completely focused to get placement in MNC in Chennai and certification on Microsoft Dynamics CRM after completion of our course. Our team of Microsoft Dynamics CRM trainers are Microsoft Dynamics CRM certified professionals with more real-time experience in live projects. Our Microsoft® Dynamics® CRM Course syllabus is enough for anyone who wants to get Microsoft Dynamics CRM certification which meets industry expectations. In our course plan, you will learn Introduction,Implementing and Managing Marketing Campaigns,Analysis, Reporting and Goals,Sales Management in Microsoft Dynamics,Working with the Product Catalog,Sales Order Processing,Analysis, Reporting and Goals,Service Management in Microsoft Dynamics,Working with Cases and Contracts,Using the Knowledge Base,Working with Teams and Queues,Analysis, Reporting and Goals,Service Scheduling in Microsoft Dynamics with practical exercises and live examples.

Our Training in Tambaram is completely looking to offer this Microsoft Dynamics CRM training in various places in and around Chennai. Our Microsoft Dynamics CRM training centres are equipped with perfect environment to learn with all required facilities. We guide our Microsoft Dynamics CRM training students to be a certified at end of our course. In the last six months timeframe we are completed Microsoft Dynamics CRM training for more than 80+ students with excellent feedback and placements. We are charging very competitive in the market which helps to bring more Microsoft Dynamics CRM professionals into this market. Our Microsoft® Dynamics® CRM training course fee is very nominal which anyone can pay in instalment basis as well. We are having multiple class timings which suit everyone who wants to learn in their own timings. Our Microsoft Dynamics CRM training will be scheduled in regular weekdays and weekends based on the students request. We do have fast track Microsoft Dynamics CRM training and online Microsoft Dynamics CRM training with one-to-one basis. We are giving more Microsoft Dynamics® CRM training for corporates which employees of their company will be benefits with our training.

Microsoft Dynamics CRM Training Syllabus in Chennai

Introduction

  • Benefits of Closed Loop Marketing
  • Creating and Using Marketing Lists
  • Marketing Campaigns and Quick Campaigns
  • Quick Campaigns
  • Introduction to Marketing Campaigns
  • Creating a Marketing Campaign
  • Creating and Using Campaign Templates
  • Importing Leads

Implementing and Managing Marketing Campaigns

  • Campaigns, Campaign Activities and Marketing Lists
  • Creating and Using Email Templates
  • Sales Literature, Products and Price Lists
  • Distributing Campaign Activities
  • Capturing and Viewing Campaign Responses
  • Working with Campaign Responses

Analysis, Reporting and Goals

  • Analyzing Marketing Information with Lists, Views and Charts
  • Working with Reports
  • Creating and Managing Marketing Goals
  • Creating Charts
  • Customizing and Working with Dashboards

Sales Management in Microsoft Dynamics

  • Introduction
  • Overview of the Sales Process in Microsoft Dynamics CRM
  • Core Records in the Sales Process
  • Tracking Competitors and Managing Sales Literature
  • Working with Leads
  • Working with Opportunities
  • Sales Processes, Workflows and Dialogs

Working with the Product Catalog

  • The Product Catalog and the Sales Process
  • Unit Groups
  • Adding and Maintaining Products
  • Creating, Maintaining and Using Price Lists

Sales Order Processing

  • The Microsoft Dynamics CRM Sales Order Process
  • Opportunities, Quotes, and the Sales Process
  • Working with Orders
  • Working with Invoices

Analysis, Reporting and Goals

  • Analyzing Sales Information with Lists, Views and Charts
  • Working with Reports
  • Exporting Sales Information to Microsoft Office Excel
  • Creating and Managing Sales Goals
  • Creating Charts
  • Dashboards

Service Management in Microsoft Dynamics

  • Introduction
  • Getting Started with Service Management
  • Cases and the Service Management Process
  • Queues and Contracts in Service Management
  • Working with Cases in the Case Grid

Working with Cases and Contracts

  • Creating Case Records
  • Working with Cases
  • Contracts and Contract Templates
  • Creating and Working with Contracts
  • Using Contracts with Cases

Using the Knowledge Base

  • Article Templates
  • Creating, Approving and Publishing Articles
  • Using and Searching the Knowledge Base
  • Cases and Knowledge Base Articles

Working with Teams and Queues

  • Introduction to Teams
  • Introduction to Queues
  • Creating and Managing Queues
  • Working with Queues and Queue Items
  • Using Workflows with Queues

Analysis, Reporting and Goals

  • Service Management Reports
  • Service Management Charts and Dashboards
  • Goal Management for Service

Service Scheduling in Microsoft Dynamics

Introduction

  • Service Scheduling Overview
  • Service Scheduling Scenarios
  • Service Scheduling Process
  • Working with Service Activities and the Service Calendar
  • Closing, Canceling, or Rescheduling a Service Activity
  • Using Charts and Reports to Analyze Service Activities

Advanced Topics

  • Understanding the Service Activity Scheduling Engine
  • Resources, Services and Selection Rules
  • Incorporating Customer Preferences
  • Resource and Service Capacity Requirements
  • Understanding Sites and Same-Site Requirements

Microsoft Dynamics Customization and Configuration

  • Business Units and Security Roles
  • Business Units
  • Managing Business Units
  • Security Features

Configuring Users and Teams

  • User Management Overview
  • Adding and Maintaining User Accounts
  • Team Configuration

Customizing Microsoft Dynamics CRM Overview

  • Customization Methodology
  • Who can Customize Microsoft Dynamics CRM?
  • Types of Customizations
  • Types of Customizations - Solutions

Customizing Fields

  • Customization Concepts
  • Field Data Types
  • Field Properties
  • Creating Fields
  • Creating Option Sets

Customizing Entities

  • Entity Concepts
  • Modifying Custom Entities

Customizing Relationships and Mappings

  • Types of Entity Relationships
  • Creating Entity Relationships
  • Entity Mapping

Customizing Forms, Views and Charts

  • Basic UI Customization Capabilities
  • View Customization Overview
  • Charts
  • Form Customization Overview
  • Other Form Objects
  • Creating New Forms

Configuring Field Security

  • Field Security Scope
  • Field Security and Other Security Methods

Configuring Auditing

  • Enabling Auditing
  • Viewing Audit Data
  • Managing Audit Partitions

Configuring Solutions

  • Solutions Review
  • Exporting and Importing Unmanaged Solutions
  • Exporting and Importing Managed Solutions

Microsoft Dynamics CRM trainer Profile & Placement

Our Microsoft Dynamics CRM Trainers

  • More than 10 Years of experience in Microsoft Dynamics CRM Technologies
  • Has worked on multiple realtime Microsoft Dynamics CRM projects
  • Working in a top MNC company in Chennai
  • Trained 2000+ Students so far.
  • Strong Theoretical & Practical Knowledge
  • certified Professionals

Microsoft Dynamics CRM Placement Training in Chennai

  • More than 2000+ students Trained
  • 95% percent Placement Record
  • 1000+ Interviews Organized

Microsoft Dynamics CRM training Locations in Chennai

Our Training centers

  • Adyar
  • Ambattur
  • Adambakkam
  • Anna Nagar
  • Anna Salai
  • Ashok Nagar
  • Choolaimedu
  • Chromepet
  • Ekkattuthangal
  • Guindy
  • Kodambakkam
  • Madipakkam
  • Mylapore
  • Porur
  • Saidapet
  • T. Nagar
  • Tambaram
  • Vadapalani
  • Velachery
  • Villivakkam
  • Virugambakkam

Microsoft Dynamics CRM training batch size in Chennai

Regular Batch ( Morning, Day time & Evening)

  • Seats Available : 8 (maximum)

Weekend Training Batch( Saturday, Sunday & Holidays)

  • Seats Available : 8 (maximum)

Fast Track batch

  • Seats Available : 5 (maximum)

Our Students are working in

Avnet
Contus Support
Cognizant
NTTDATA
Prodapt
Span Technologies

About Our Training

Best IT Training provider for
more than 115+ software courses at Tambaram location and overall we successfully trained more than 10000+ students and most of them got perfect benefits from our training methodology.

Awards

Best training institute awarded from
Yet5.com for the year of 2014.

Become registered vendor for
HP, Cognizant, AVNET, Prodapt, Renualt Nisson and more companies for their corporate training.

Successfully placed more than
100+ students in last month through our clients.

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Besant Technologies - Velachery

Plot No. 119, No.8, 11th Main road, Vijaya nagar,
Velachery, Chennai - 600 042
Tamil Nadu, India
Landmark - Reliance Digital Opposite Street
+91-996 252 8293 / 996 252 8294
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Besant Technologies - Tambaram

No.2A, 1st Floor, Duraisami Reddy Street,
West Tambaram, Chennai - 600 045
Tamil Nadu, India
Landmark - Near By Passport Seva
+91-996 250 4283
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Besant Technologies - OMR Branch

No. 5/318, 2nd Floor, Sri Sowdeswari Nagar,
OMR, Okkiyam Thoraipakkam, Chennai - 600 097
Tamil Nadu, India
Landmark - Behind Okkiyampet Bus Stop,
+91-887 038 4333
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Besant Technologies - Porur

No. 180/84, 1st Floor, Karnataka Bank Building
Trunk Road, Porur,
Chennai - 600 116
Tamilnadu, India
Land Mark: Opposite to Gopalakrishna Theatre
+91-996 252 8294
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Besant Technologies - Anna Nagar

Plot No:1371, 28th street kambar colony,
I Block, Anna Nagar ,
Chennai - 600 040
Tamil Nadu, India
Landmark - Behind Reliance Fresh
+91-984 025 8377
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Besant Technologies - T.Nagar

Old No:146/2- New No: 48,
Habibullah Road,T.Nagar,
Chennai - 600 017
Tamil Nadu, India
Landmark - Opposite to SGS Sabha
+91-734 914 0003
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Besant Technologies - Thiruvanmiyur

22/67, 1st Floor,
North mada street, Kamaraj Nagar
Thiruvanmiyur, Chennai 600041
Tamil Nadu, India
Landmark - Above Thiruvanmiyur ICICI Bank
+91-887 038 4333
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Besant Technologies - BTM Layout

No 2, Ground floor,
29th Main Road, Kuvempu Nagar,
Stage, Bangalore - 560 076
Karnataka, India
Landmark - Next to OI Play School
+91-762 494 1772 / 74
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Besant Technologies - Marathahalli

No. 43/2, 2nd Floor, VMR Arcade,
Varthur Main Road, Silver Springs Layout,
Munnekollal, Marathahalli, Bengaluru - 560037
Karnataka, India
Landmark - Near Kundalahalli Gate Signal
+91-910 812 6341 / 910 812 6342
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Besant Technologies - Rajaji Nagar

No. 309/43, JRS Ecstasy, First Floor,
59th Cross, 3rd Block, Bashyam Circle,
Rajaji Nagar, Bangalore - 560 010
Karnataka, India
Landmark - Near Bashyam Circle
+91- 734 916 0004
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Besant Technologies - Jaya Nagar

No. 2nd Floor,1575,11th Main Road,
4th T-Block, Pattabhirama Nagar, Jaya Nagar,
Bangalore-560041
karnataka, India
Land Mark: Opposite to Shanthi Nursing Home
+91-733 783 7626
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Besant Technologies - Kalayan Nagar

No.513, 4th Cross Rd
2nd Block, HRBR Layout, Kalyan Nagar,
Bangalore-560043
karnataka, India
Land Mark: Opposite to kalayan nagar Axis Bank
+91-733 783 7626
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Besant Technologies - Electronic City

No. 7, 3rd Floor, Ganga Enclave,
Neeladri Road, Karuna Nagar, Doddathoguru Village,
Electronics City Phase 1, Electronic City,
Bangalore - 560100
Landmark: Adjacent to HDFC Bank and State Bank Of India
+91-782 392 2182
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